Why One More of the Same Thing?
I come across startups at variety of forums, like TiE, Mentor Edge, and also directly, when people reach out to me.
And it beats me as to how many times, I keep coming across the same (well, similar) business idea!
I am not referring to two entrepreneurs, coincidentally working on the same brilliant idea. I am referring to entrepreneurs working on an idea, where there are multiple dominant players already in place.
Like the 35th Group Buying business.
Ok, irrespective of my personal feelings about Group Buying (and which you can read in this blog, across more than one posts), assuming that it will be a successful model, what is the different thing you want to do, where as a 35th entrant, you still expect to come out successful / leader??
In the world, there may be examples to prove ANY theory.
So one would try and justify their entry by saying that wasn’t Google a late entrant in the search engine market, and did it still not come out on top?
Just the same way, people like to quote Apple as an example in many different arguments (“Apple does not do much of its own Social Media – the users create the buzz for it. Can we also expect that?” for example).
It needs to be understood that Google or Apple or their business models or their marketing strategies have been exceptions rather than the rule. Also that, fundamentally, both (and others of their kind) have a phenomenal product behind them, and even if they were to not do anything, maybe people would queue up outside their doors, with their cheque books open, looking to purchase!
So first of all, every entrepreneur must not think that he is a Google in the making. Without trying to reduce any ambition or aspiration of the entrepreneur, it is necessary to have feet on the ground, while planning the business strategy, and the positioning.
So while I have seen a bunch of Group Buying plans that did not differentiate from the many existing ones (at least in my mind), recently I came across another business model, that was similar to at least 4 other existing players. All 4 are reasonably well established, and this was the 5th one, entering the same space.
Basically a content vertical, largely ad dependent for revenues, significantly demanding to maintain (at least for good quality). The entrepreneur was trying to show me the differences that he had made in his model, vs the other prevalent ones. Even though he may be right, in pointing those out, to me (and I’d be like a typical consumer for his content), I could not spot those differences, without his explanation. And for a content heavy site, a typical user is not going to run over it, with a microscope to see those differences.
Why then, would a consumer change habit and come and read content here, instead of the others which he was familiar with? I was not able to see it. And I told the entrepreneur in as less discouraging a tone, as I possibly could.
Of course, entrepreneurs are optimistic, if anything. All of us are. We want to give it our best shot, we feel we have the way to make this happen, we reckon that all things being the same, WE are that difference! So I am sure he is going on with it, and my best wishes to him too. And in a few years, he could have gone past the incumbents and emerged number 1. Again, I would only wish the best for him.
But my point is for one who is planning a business. Where do you start? Do you look for existing successes, and want to try and do one of the same kind? Or you come up with something entirely new, something different, something that the world has not seen just yet?? But which you recognize, would have value?
It is often easier to look at existing successes, and which is perhaps the reason why we see more me-toos, than original ideas. It takes a different vision, a certain imagination, creativity, and then a significant dare, to get into path breaking new thoughts, new ideas, new businesses. And which is why these are rare.
I urge entrepreneurs to look to being different, being unique. More than being clones.
Especially in an online business.
In an offline business, due to various factors, including geographical relevance, many brands of the same business model, can survive. Perhaps be successful too.
Online, everyone’s just a click away. There is no compelling reason (like geography) that a user will land to your site, even when there is a better site, more known, more popular, already around! Have we found a serious second auction site, after Ebay? NO!! Because Ebay is a click away. Why would anyone go anywhere else?!
Think about it.. being different can be more challenging, but can also be more rewarding!
The Social Network: My Learnings from the movie
Yes, this is kind of a movie review, of ‘The Social Network’. And ordinarily, I post my movie reviews on my other blog, but I am writing this one here. This blog here, is more focused to budding and fellow entrepreneurs, and I usually review startups here. So what is a movie review doing here?
Well, the movie ‘The Social Network’ is an entrepreneur’s movie, if anything! And there are many learnings to pick up, for entrepreneurs, and hence, I felt that this was the right place for this movie review.
The story is supposed to be of Mark Zuckerberg, the youngest billionaire in the world, and the founder of Facebook. Well, there have been some liberties taken, and hence I state that this is ‘supposed to be’ Mark’s story. Be that as it ma be, even if it is close to being Mark’s story, it is fascinating to learn about the man behind the name. Biographies of successful people are always interesting from that point of view. Usually of course, these are written (or made into movies) when the person concerned, is of advanced age. But in this case, the person has achieved success – stupendous at that – at a very early age, and so you see a movie about him, while he is still very young.
And perhaps there will be room to add a sequel. For there is no mention in this one, about the Microsoft investment. Or for that matter, about the move to take Facebook beyond the schools and colleges, and out into the public. And of course, I am sure bigger things are in store. Be it his battles with Google, or building pieces to take on the likes of Twitter, Foursquare or Paypal, there are interesting new things happening in Mark’s life, and in his business, and a sequel few years down the line, could well be in order!
For now, lets look at this first film on him, The Social Network.
The story is engrossing, for understanding the drive and the passion that it took to make Facebook. Like my daughter remarked after she saw the movie, “he was coding non-stop for 36 hours”. Well, that was just a part of it. But a crucial part, where there was amazing conviction, and which was supported by the commitment to ‘make it happen’.
I was not aware of the Sean Parker connection, so it was good to see that part. About how his biggest contribution was about dropping the ‘the’ from ‘thefacebook.com’ and making it to what it is today, viz. simply facebook.com. Or how he showed Mark, the path to California, and how it was a crucial shift for Mark and for Facebook.
The conviction that he saw, where he realized that reaching 75,000 users, or even a million for that matter, was just about taking smaller steps to the very big goal that he had in his mind. Many, including his co-founder, could have got satisfied, felt that they had already achieved a lot, and tried to monetize early. And which would not only have meant the lack of further growth, but would have stunted what was already there, due to drop-outs on account of the monetization drive!
These, however, are the most crucial three moments that I picked in the movie, and which are my key questions to fellow and budding entrepreneurs. Whether you have got these moments for your business yet, or not?
1. After the short-lived success of Facemesh, when Mark is working towards the new project (what became Facebook), he learns from the Facemesh experience, that people jumped on to Facemesh, not to see hot girls (which can be seen at many other places), but to see girls whom they knew.
It is a very crucial observation, and a very critical one too. Do you pick these nuances, naturally, in your business too??
2. The second Eureka moment is what lead Mark to put the ‘relationship’ field in the Facebook profile. Where he was trying to replicate the physical Harvard experience on a social network, and he could have simply put all the physical activities and efforts into the virtual world, the important thing was about identifying the key driver. Sensing that ‘relationship status’ will be one such factor, was an excellent breakthrough.
Other Social Networks have replicated many of the standard features that work on social networks. Say,Orkut for example, has done that. But they have not picked those crucial driving moments. And due to which they have not struck the serious growth levels that Facebook has managed.
So have you got those defining aspects that can be the game changers, in your business??
3. The third crucial dialog is what Mark has with Eduardo, after he has blocked the account. That money is required, to ensure that business flows without slightest interruption, to ensure the servers keep chugging away. As he says, “Facebook cannot stop. These are friends who know friends and so on. Even a few moving out, can be like a domino effect!”.
Well, against this obsession, we also have Twitter where fail-whale is a regular occurrence. And yet, it has managed to hang in there, as a business. But I would call it the exception!
The obsession of Mark to do all he can, to ensure that users get an uninterrupted, perfect experience, is what all businesses should strive for. It is more crucial perhaps for Facebook, where people are friends, and as Mark says, few guys moving, could cause a domino effect. But in today’s connected world, this is true for ANY business or service. If you do not do everything in your means to keep your existing customers, and few start leaving, you do not know when you could have a domino exodus away from you!
Are you as obsessed as Mark is about keeping each and every customer of yours??
All in all, it is a fascinating story to learn about a successful person. And it is clear that he is brilliant, but also extremely focused on what can work, how he wants to provide clear value, and how he has a bigger picture in mind, to take Facebook to newer and newer highs!
Looking forward to see where the business goes further, and to a possible sequel to this.
And looking forward to entrepreneurs being inspired by the story!
Have you seen ‘The Social Network’? What did you think of it? Do share your thoughts in comments below..
What does it take to run a successful digital business in India?
This was the topic given to me, by the organizers at the Shailesh J Mehta School of Management, I I T Mumbai. Originally meant to be a panel discussion (would have been a very interesting one, I bet), it was later converted to a talk by me.
Even as I was preparing my thoughts for this subject, I posted the question on my Facebook page to ask my friends, what they reckoned, does it take to succeed in a digital business in India. And I got responses that included the need for velocity, passion, doggedness, understanding local nuances and culture, etc.
Which were all right, in their own way.
But I guess all of those factors, and many more, are relevant for just about any business, and not particularly digital businesses. So focusing specifically on digital businesses, and for India in particular, I put some thoughts together.
It was important to appreciate key words here, viz.
Success – not about winning a business plan competition or getting angel funds or even VC funds. Success, for this context, was about generating a sizeable business, making money (as against burning money), creating a brand, perhaps an IPO, etc.
Digital – every business nowadays has some digital component. So we are not referring to those. We are also not referring to creating applications for deployment on the digital space. Since creating applications is a software business, whether for online space or otherwise. So digital in this context, was about close to pure-play digital businesses, typically online types like e-commerce, services on a digital platform, portals, and the like.
India – for me, meant that the operations are based here. But that is not to stop serving a global market.
With that context, and focusing more on the business side and less on the technology side, this is what I put together (note that bullets are cryptic, as there was talk that supported these; so, not sure if all of the points get across – no, don’t have the time right now, to elaborate the points!):
Would love to have your views on the subject. Please share in the comments below.
DeskAway.com – collaborative SaaS project tracking tool
Priyanka Dalal asked me to review their business at DeskAway.com.
Category: B2B -> SaaS -> Collaborative Poject Tracking
What is it?
DeskAway.com is an online, collaboration software to track a project between team members, potentially located anywere globally.
What more?
DeskAway is a very easy to get interface with simple, step by step instructions on what all it offers, and how it can be used. The features packed application can be delight for any colloborative activity, which can be defined as a “project” form. Offered in a SaaS structure, the use of the application is easy on the pocket for users, and yet, it should earn DeskAway good money, for large scale adaption.
My Quick Two Cents:
My quick two cents are all positive! The site is done very well, with a lot of thought, and addresses a large scale requirement in terms of collaborative project work. I would believe that DeskAway wil get excellent response and is poised to be a winner.
More Wisdom Nuggets:
1. Like I have mentioned in 1 or 2 reviews earlier, my first nugget would simply be to keep up the good stuff. I think DeskAway has been built very well, and also positioned very well, so I would recommend strongly that it is kept that way, and the rewards will come.
2. I am not familiar with the competitive landscape for the business. So of course, from a feature comparison point of view, or pricing point of view, if there are any reasons for customers to consider other options, those need to be addressed by DeskAway.
3. My nuggets this time around, rather than for DeskAway, may be for other entrepreneurs, who could look at various specific elements of DeskAway and learn from the same:
a. The home page: is very focused. Drives home the key communication at the outset. In few quick bullets – not long, drawn paragraphs. As you scroll down, there are specific horizontal sections (although not separated by any kind of separators) each of which drive home one key point, that could be critical for customers to move ahead. The identification of the key points and then, the presentation in this manner, is very impressive.
b. The overall colors and fonts used on the site are very refreshing. Easy on the eye, soothing colors, yet eye catching, enough white space there, absolutely no problem in reading the content!
c. The individual links on the home page are again, simple, straightforward and exactly what prospects may look for. A tour of the product, FAQs, comparison with other options, pricing details… nothing left to the imagination. Quick and simple links to get you the information.
All in all, I have been very impressed with the website. I have not tried the product, but assuming the same diligent effort in the product as well (and do note this reaction – looking at a good clean site, I am giving them the benefit of doubt, without knowing, that the product will also be good; likewise if you have a great product, but the site is poorly done, a prospect may have already formed an opinion about the company, before he moves into the product area!), I have all the reasons to believe that DeskAway is going to be a brilliant success! I urge other entrepreneurs to make DeskAway a model to learn from!
GRAY SCALE RATING: 4.5 / 5.0
NoJobJitters.com – to manage your career
Val Cummins asked me to take a look at his site, NoJobJitters.com.
Category: B2C -> Recruitment
What does it do?
NoJobJitters.com intends to be a one-stop destination for job seekers, or for anyone who desires to manage his career.
What more?
The site offers several direct resources for job seekers like interview tips, job fair information, job searches, resume guidelines, etc. Additionally there are also a host of other support services covering topics like Emotional Intelligence, Work / Life Balance, Overcoming Obstacles, etc.
In other words, the site is indeed an extensive resource for job seekers, as a one stop source.
My Quick Two Cents:
While the site does appear to be an exhaustive resource for job seekers, there is much to be desired in the design and layout, to make it more compelling and attractive to users. Also like I have asked many others on this blog, “where is the money”??
Wisdom Nuggets in more detail:
1. The first thing that hit me when I opened the site was, “where am I?” There was a lot of content all over the place, and I did not know where to begin. And yet, there was no one place where I could find a quick note about what this site was about, and where all do I go from here. There is a definite need to cut the content by a whole lot on the home page.
2. There is temptation for any site owner to put a lot of information out there on the home page. After all, one never knows what specific item a particular visitor would need?! You know what, you can carry this thought to an extreme.. what if you put your entire site on the home page?? You can’t do that, can you? Likewise, you can’t put so many links on the home page.
3. What you need to do is to figure out your best bets. For the rest, perhaps just put titles. And of course, there is Ajax to the rescue. An interested reader could mouseover or click the particular link of interest and see the details right there and then. That is highly recommended here.
4. Also the color combination needs to be rethought. A dark blue background and a lighter blue text on top of it, is not the most easy on the eyes. While there is merit in trying to be “different” so that people will remember your site, it cannot be done at the cost of making it harder to read content on your site. There is indeed a lot of merit in using a lighter background and a darker color text. Just stay safe on some of these basics of website design!
5. “Where is the money??”! Really.. where IS the money? If there are chargeable services, they are hidden away deep inside. Most everything seems to be free. Yes, we all know Google did it that way. But really they had invested heavily into a technology that would be so compelling that people will throng there in the millions, and ulimately, there will be ways to monetize those. If there is a recruitment site, with a good compilation, but with otherwise, not a whole lot of differentiation, and at least not something which is a serious entry barrier for others to replicate.. now, that is not a fomula to invest a lot of money in giving a free service. You are clearly incurring cost in making and managing this site. How long will you do it free of cost? How are you expecting to make money, even later? Don’t lose the focus on that critical piece of the puzzle. If there IS a strategy, well and good. If you hope that things will figure themselves out, well, they don’t. You figure them out!!
In summary, I can say that NoJobJitters.com has a good effort in compiling a large number of resources and creating community, and also offering new and fresh news and information, for job seekers. So its a great service. They do need to figure out a way to serve their own selves. Like make some money out of it. Good luck!
GRAY SCALE RATING: 2.5 / 5.0
Been busy working on my own business.. !
I have not been able to do reviews on startups in recent days. The reason for this is that I have been busy working on my own business! And that takes priority over reviewing others’ businesses 🙂
But no, I love doing these reviews, and I hope to restart soon, and carry on doing a few reviews regularly.
Please bear with me, folks!!
LifeMojo.com – a very useful diet and fitness resource
Himanshu Khurana, co-founder, asked me to review his startup, LifeMojo.com.
Category: B2C -> Healthcare -> Diet and Fitness
What does it do?
LifeMojo.com is an excellent destination for those conscious of diet and fitness. It provides ample information about dieting, different fitness regimes, lifestyle based information, and also has nutritionists on call, for personal assistance.
What more?
The site is very well designed, and although it caters to an Indian audience, it has a very international appeal, and an excellent look-and-feel. In addition to one-way information about diet and fitness, the site also enables interactivity, in the form of a user being able to track his efforts and target certain fitness goals, and see the progress in form of charts and graphs. Lifemojo also offers tracking and updates via mobile, and engages its users via social media through Facebook, Twitter etc.
My quick two cents:
LifeMojo.com is positioned very well. It is doing an excellent job in terms of its presentation, its focus, the detailing, the value that it provides to its users. Subject to getting the revenue puzzle right, LifeMojo is destined to go places.
Wisdom Nuggets in more detail:
1. At the outset, I am very impressed by the business. So I would suggest to the management, to continue to maintain a very high class of service, in all respects, and establish excellent brand equity for its service. It is a service idea that will appeal to the better class of society. After all, it is the more privileged section of society who have problems of weight and diabetes, usually. A classy feel will be appreciated by this demography, and LifeMojo must ensure that it does not sacrifice this appeal.
2. The “about us” section of the site mentions numbers in few millions, as people in India, referring to dieticians and fitness programs, and also those suffering from diabetes. These numbers become a kind of market size that LifeMojo can address. So the potential market size is large. How many of them make LifeMojo their online destination will be the question.
3. The challenge with diet programs or fitness regimes is that people do not stay disciplined long enough. There is a tendency to “go back to the old ways”. If LifeMojo can become a close companion of sorts, to these people, and somehow manage to keep people on track, then LifeMojo will become an integral part of the person’s life. And in that, could be the major breakthrough for LifeMojo’s sustenance.
4. Even after paying fees, there are statistics of very high drop out rates from fitness programs and gymnasiums. With an impersonal and free service, there is a bigger risk of drop outs from LifeMojo. Simply having an ability to track the progress is not enough to ensure a member’s continuity with LifeMojo. The challenge for LifeMojo will be to understand at a psychological level, the reasons why people drop off fitness regimes, and to find a way to address this issue well.
5. Community can be one of the critical pieces of the puzzle. People tend to remain members of a group yoga or aerobics class longer than sustaining an independent diet program. Groups matter. If there is a community, and it is active and buzzing, and it involves large participation, that could be one of the reasons for members continuing with LifeMojo.
6. The revenue puzzle is definitely there. Himanshu informs that revenues are expected from nutrionist and fitness consultations online, and on phone. This appears to be very “iffy”. People are comfortable to visit such consultants personally, so what percentage of the potential market will be happy to seek online or telephonic consultation, is something to be seen.
7. There could possibly be a freemium model introduced to generate some revenues from the users. Provided there is real value offered, and which can be appreciated by users. A personalized consultation, with the presence of an individual nutriotionist or a dietician, is not a great online model. It is also not scaleable easily. For an online model to be exciting, each subsequent transaction should be at marginal cost. And which points to an automated self-help situation, rather than having a personalized consultation. Alternate ways will need to be found.
8. Are there pockets in the country, say in semi-urban centers, where good quality dieticians or nutritionists are not available? Can the service specifically target such pockets? Or if there are sports related recommendations or other specific conditions related recommendations (e.g. pregnant women, seniors, recuperating patients, etc.) that can be addressed, then again, there is potential to create a good niche for those. There could be diet and nutrition recommendations for growing children. As soon as a high level of knowledge is created in the niche segment, there is also opportunity to go and tie up with large groups, e.g. private schools or hospitals etc.
9. The other option to scale is to go global. However then, the knowledge of global challenges, diseases, lifestyles, food habits, etc. all have to be incorporated in the knowledge base.
In summary, I would conclude that LifeMojo is an excellent proposition. It offers good value, which is presented well, it is interactive and engaging. However due to the nature of vertical that it is in, there is an inherent high drop out rate. Even when there is personal engagement offline. It can be worse in an online situation. LifeMojo will need to figure this out, and also ensure that revenues are generated. Otherwise, there is a risk of an excellent idea, not reaching high scales, simply on account of low adaption and lack of consistent traction from users.